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Privacy policy

Last updated : 06/12/2025

This Privacy Policy explains how ALTIOR, a French company specialising in the supply of smart door locks for professionals across Europe, collects, uses, and protects your personal data when you use our website and services.

We are committed to handling your information in compliance with the General Data Protection Regulation (GDPR) and applicable French law.

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1. Data Controller

The personal data collected on this website is processed by:

ALTIOR
Email: contact@altiorlocks.com
Address: 59 Rue de Ponthieu, Bureau 326, 75008 Paris

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2. Data We Collect

We collect only the data necessary to provide you with the best possible service.

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Data you provide directly:

  • First and last name

  • Company name

  • Email address

  • Phone number

  • Message or inquiry content

  • Any additional information provided for a quote or commercial request

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Data collected automatically:

  • Technical data: IP address, browser type, visited pages, time spent on the site

  • Cookies (see dedicated section)

We do not collect any sensitive data as defined by GDPR.

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3. Purposes of Data Processing

Your personal data may be used for the following purposes:

  • Responding to your inquiries or quote requests

  • Supporting you before, during, and after your order

  • Managing commercial relations and customer communication

  • Improving our website and services

  • Ensuring website security and performance

  • Complying with legal and regulatory obligations

We do not sell or transfer your data for commercial purposes.

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4. Legal Basis for Processing

Under GDPR, the processing of your data is based on:

  • Your consent (contact forms, non-essential cookies)

  • Performance of a contract or pre-contractual measures (commercial requests)

  • Our legitimate interest (service improvement, security)

  • Legal obligations, where applicable

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5. Data Retention

We retain your personal data only for the period necessary for the purposes for which it was collected:

  • Contact or quote inquiries: up to 3 years after the last interaction

  • Commercial or contractual data: according to the legally required retention period

  • Cookies: according to their specific duration (see cookie policy)

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6. Data Sharing

Your data may be shared with:

  • Technical service providers (hosting, emailing tools, security services)

  • Logistics partners or suppliers when required for your order

All partners are required to respect strict confidentiality and GDPR compliance.

No data is transferred outside the European Union without appropriate safeguards.

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7. Data Security

ALTIOR implements technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or alteration

  • Disclosure

  • Destruction

These measures include secure connections (HTTPS), restricted internal access, protected storage, and regular reviews of our security practices.

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8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to object

  • Right to restrict processing

  • Right to data portability

  • Right to withdraw consent at any time

To exercise any of these rights, please contact us at:
📧 contact@altiorlocks.com

You also have the right to file a complaint with the CNIL, the French Data Protection Authority.

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9. Cookies

When you browse our website, cookies may be placed on your device to:

  • Improve user experience

  • Analyse traffic

  • Measure site performance

  • Enhance security

You can adjust or disable cookies at any time via your browser settings.

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10. Changes to This Policy

ALTIOR reserves the right to update this Privacy Policy at any time to reflect changes in our services or in applicable regulations.
The most recent version will always be available on this website.

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